Satisfied or Refunded

1. Our Commitment

At Fresh-Deals.com, customer satisfaction is our top priority. We are committed to providing you with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

2. 30-Day Satisfaction Guarantee

You have 30 days from the date of receipt to evaluate your purchase. If you are not fully satisfied, you may return the item for a full refund or exchange, subject to the conditions outlined below.

3. Conditions for Returns

To be eligible for a return, please ensure that:

  • The item is in its original condition, unused, and in its original packaging.
  • You have the receipt or proof of purchase.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@fresh-deals.com with your order number and reason for the return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the item securely, including the RMA number inside the package.
  4. Ship the item to the address provided by our customer service team.

5. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once your refund has been processed.

6. Exchanges

If you wish to exchange an item, please follow the return process outlined above and indicate that you would like an exchange. We will process your exchange as soon as we receive the returned item and confirm its condition.

7. Shipping Costs for Returns

Shipping costs for returning an item are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid return shipping label.

8. Contact Us

If you have any questions about our Satisfied or Refunded policy, please contact us at support@fresh-deals.com. We are here to help and ensure your shopping experience with Fresh-Deals.com is exceptional.